How can I pay for my transfer?
At the time you confirm the booking payment is automatically taken. The following payment methods are accepted: Paypal, MasterCard, Maestro and VISA. During the booking process you will see surcharges –if applicable- detailed.
Is your website safe for using my credit card?
All your information provided of your credit card on your payment process are on a secure payment page. We can’t save or view your details at any time.
Which are your contact details?
You can contact us by phone on +34902787546, also you can email us to email@example.com
Do you have any kind of insurance?
All our suppliers hold full public liability insurance
Is it possible to book a transfer with multiple stops?
On private transfers and only to the same resort, there may be an additional charge to do this. Please contact us if you need to prebook this. On shuttle, we suggest you to do two different bookings, as there are several drops and pickups in the same resorts.
Extra luggage policy (ski/golf equipment...)
We beg you to get in touch with us and we will confirm about the procedure. We can check with our transport supplier before you make the booking. Please note charges may apply, in case the transport supplier requires you to upgrade the vehicle type, even you have already confirmed your booking,
Child seats policy / booking infants & children
All children 0-12 years must be included in the booking, for ensuring an appropriate vehicle/space provided. We suggest all our passengers to bring their own booster seats.
Our transport suppliers can provide us in some destinations but not all, depending on the local latest legislation. We can guarantee booster seats in most of our destinations, and this option can be prebooked during your booking process. In some destinations you will have to pay them directly on your arrival. Please inform us at the time of booking of the number of adults and children travelling, any child seat requirements and if you are bringing your own booster seat.
In most of our destinations, there is no additional cost to travel with a folding wheelchair. Please inform us at the time of your booking if you are bringing a folding wheelchair with you and we will confirm you if there is an extra charge and this extra has to be paid on arrival directly to the coach driver or you can prebook this additional as extra luggage.
The shuttle transfers are not suitable for people not allowed for climbing steps into a coach. Drivers are not allowed to assist passengers inside vehicles.
Is it possible to book a shuttle from/to a private house/villa?
Only some of our suppliers can drive shuttle services to private houses or villas. In case it is not possible you can provide us your nearest hotel as drop off/pick up point. We suggest you to use private transfers for this service.
Which are the meeting points for my transfers?
Please follow the instructions provided in the voucher. On arrival you don’t need to re-confirm with our supplier as they will have your flight information. In case of a big delay on the arrival time or problems locating the reps/drivers please contact us to the telephone number in your voucher.
For departure transfers please follow the instructions provided in your voucher. For a private transfer travelling from a hotel, in most of our destinations the driver will meet you in the entrance/main lobby area. For a shuttle transfer we will contact you 24h prior to departure for informing you about your pick up time and place.
Flight delays policy
Or suppliers always do flight tracking, however if you are informed in advance of delays more than 2 hours; please contact our emergency phone number, indicated on your voucher.
How long must the driver wait for me on arrival?
On the airport, your driver will wait up to an hour after your indicated flight has landed. Any delay of more than 1 hour may have an extra charge applicable. If a member of your group is detained at the baggage or customs area, we suggest send one member of your party to inform the driver.
How long must I wait for my driver?
It is unusual a driver’s delay. In that case please contact the emergency phone on your voucher, and inform the supplier’s team. The supplier will try to keep waiting times to a minimum. We ask you to be patient, and allow for heavier volumes of traffic or minor delays, particularly in busier season periods. Any complaints received regarding a waiting time of less than one hour will not be considered.
Bookings modifications/cancellation policy
If you wish to change any information on your booking you can do this clicking on “My Bookings” link in our website. It is possible to change your booking up to 7 days before the scheduled service. If changes may affect the prices you had already paid in your original booking, you will have to cancel your booking and rebook in our website.
If you need to cancel your booking, you can do this up to 7 days before the first reserved service so as not to incur any charges by clicking “My Booking” link. If cancellation is made less than 7 days before the service, we reserve the right to charge 50%, 75% or 100% of the cost of this service, depending on our transport supplier policy. In this case you will have to contact our office by email to firstname.lastname@example.org.
In case of a no show, the booking is non-refundable.
If you have been booked by a travel agent, you will need to contact them directly to make the amendment on your behalf, as we will not be able to action amendments directly online or over the telephone.
How do I receive my booking confirmation?
Once you have paid, a booking confirmation will appear on the website a link where you will be able to print your reservation by pdf file. Moreover the sending of your booking voucher is automatic, and takes place after the payment process. If you have not received a confirmation email with your booking voucher, 4 hours after making your reservation, contact us by email email@example.com or call us. Please double check your email spam folder just in case it has been re-directed, before contacting us.
What is your complaint / suggestion / gratitude policy?
For suggestions/gratitude, you can email us to firstname.lastname@example.org or you can post a comment on our Facebook, Twitter or Google+ link.
You can also be informed about our special offer and promotions by liking in our Facebook, Google+ or Twitter, or signing up our Newsletters.
For complaints, check our procedure in “Terms and Conditions” which are available to view on the website. All complaints must be received before 30 days after your return travel date. After this period they will not be accepted.