TERMS & CONDITIONS

 

Operating:

  • 2 Holidays Group, S.L. located at  42nd Bellisens Av 43204 Reus under the name of Transfer2holidays, hereafter “we” or “us”.
  • Transport provider who provides services, hereafter “supplier”.

The information provided on the website, along with these conditions include the entire agreement between us and you, and cover all bookings made through the website www.transfer2holidays.com

Accepting the interpretation of these terms and conditions you confirm that:

  • It is of legal age to meet the legal responsibilities of this agreement.
  • This informed of the general conditions.

Bookings and Payments

Booking made from our website will be confirmed only after carrying out the payment.  May not perform services in which we have not received the corresponding transfer full amount.
We have the right to reject any request of service you perform. Optimal allocation of one supplier for each request that is made through the page is never guaranteed, so that in case of not being able to assign any supplier, we will send an email to inform you. In this case we could offer an alternative that in the case of having any difference in the features or service price will be informed in detail. Failure to accept this alternative we promise to return the full amount of your booking.

Should be correctly assigned to a supplier, you will receive a voucher with details of your service, contact details and a booking reference number. Your responsibility to check that all service details are correct: name, address, flights details, departures, email, etc… If you notice any incorrect information, or do not receive your voucher, please contact us immediately by email: info@transfer2holidays.com .
With regard to payments, on our website, you will see detailed pricing and payment procedures. Once completing the purchase process, if the price is higher than specified in your request, we will inform you of this, and you may cancel it and decide whether or not to hire the alternative offered.
During the purchase process you can display certain supplements by using certain credit cards or booking management fees. In every case, the information on these extra costs will be clearly indicated in detail in the dropdown summary of purchase.

Changes and Cancellations

Our website is designed to perform certain changes to their data and online cancellations up to 7 days before the first transfer accessing to "my booking" that you'll find on the website. Failure to make these changes, please contact us directly by email to info@transfer2holidays.com .
If changes can affect the price already paid in the original booking, you must cancel it and rebook on our website.
To cancel the booking, you can go to "My Booking" up to 7 days before the first service booked to not incur charges. If cancellation is made less than 7 days notice, we reserve the right to charge 50%, 75% or 100% of the cost of this service, depending on the supplier regulations in question. In this case, you must contact our office by email at info@transfer2holidays.com .
In case of NO SHOW, the booking is not refundable.
If you suffer an extraordinary delay in your arrival time, please contact us as soon as possible by email or at our emergency phone indicated on your booking voucher. If you do not contact us and we could not contact you, then the supplier will have the right not to perform the service or refund the amount paid.

The services will be provided based on the information provided and specified on the booking and system confirmation. It is your responsibility to ensure that all details are correct. In case of any mistake, and in anticipation of a free service interpretation, this could be canceled without any payment return obligation.
The maximum waiting at arrivals will be 60 minutes from landing and at departures 15 minutes from your pick up time.
Failure to locate the driver or guide, you are responsible for calling the emergency phone provided on your voucher, so the best solution to your problem would be found. If you do not contact us, the supplier would not be informed of the problem and run the risk of not receiving reimbursement for this service.
For departure private transfers is your responsibility that your pick up time provided during the purchase process will be enough to be at the airport at least 2 hours before departure and taking into account that could be delayed by traffic etc. In case of delays for major causes like accidents, strikes, etc… supplier will do everything possible to provide the service with the schedule established, although it is not responsible.
For departure shuttle transfers, the customer will be informed of their pick up time and meeting point 24h before departure. This pick up time will be informed by the supplier with an email to their hotel reception or also they can access to "my book" at our website to verify this information.

Special Requests
In case you have any special request, this must be clearly indicated at booking process.  During this process will appear extras that can be applied to your service: Extra luggage, baby sets, booster seats, golf clubs, etc… If these extras not correspond to your needs, please notify us by email to info@transfer2holidays.com .

Luggage
Each passenger is allowed to carry, included in the price, a suitcase maximum 158cm (height, width and depth) and 1 bag. In each case you can add extra baggage, must be included on the booking and subject to supplier’s vehicle availability. In case you need to modify the vehicle by the number of packages, you must choose a bigger capacity vehicle than booked.
Accepting the terms and conditions, the customer is strictly forbidden to bring any illegal item with the purpose to annoy other passengers.
Neither the supplier nor we will be responsible for passenger baggage, damages or losses that can suffer. Each passenger is responsible for his suitcase for any loss or damage. To solve these problems, we recommend hiring travel insurance to cover any loss or damage.

Legal Responsibility
We are a travel agency, as such, cannot accept any liability with regard to the service. Our responsibility is to publish and promote at our website transfer products of our suppliers.
Both the description and transfer conditions are reported by us all in the name of the supplier, so any failure or error in this information will be solely the responsibility of the supplier.
We cannot guarantee or be responsible for extraordinary situations that may occur before or during transfer. For example police checkpoints, acts of vandalism or terrorism, accidents or delays that cause, adverse weather conditions or natural disasters.

Complaints and claims
If you find any defect in the service provided, please notify us directly at the numbers listed on your voucher, so we can resolve the issue immediately.
If it has not been possible solve it during your journey, once you return you can send an email to info@transfer2holidays.com  or contact us by telephone at +34902387546 so that we can inform the supplier. All claims must be submitted in writing no later than 30 days after your last service. Otherwise we cannot accept nor mediate with the supplier.

Behavior
We reserve the right to interrupt the transfer if your conduct is not adequate and can cause a lack of safety of the driver or the vehicle.
It is not allowed to bring and / or consume alcoholic beverages in vehicles, so the supplier will have the right to refuse access to the vehicle if it’s detected.